FAQ

How do I return my order?

Fill out the returns form that came with your order. Make sure to complete all required information. Send the returns form, along with the item(s) you wish to return, to our returns address at the bottom of the form.

Please note that we do not provide a returns label, but we recommend using the Royal Mail Large Letter Service as it is the most cost-effective option. Once we receive your returned item(s), we will process your request and issue a refund or exchange, as per your request on the returns form.

Why Stainless Steel?

Durability: Stainless steel is a strong and durable metal that can withstand daily wear and tear, making it a great choice for jewellery.

Anti-Tarnish: Unlike other metals, stainless steel won't tarnish or fade, which means your jewellery will maintain its original appearance for a long time.

Hypoallergenic: Stainless steel is a hypoallergenic metal, which means it won't cause skin irritation or allergic reactions, making it a great choice for those with sensitive skin.

Water-resistant: Stainless steel is also water-resistant, which means you can wear your jewellery in the shower, pool, or while swimming without having to worry about damage.

Versatility: Stainless steel is a versatile metal that can be used to create a wide range of jewellery styles, from classic and elegant too modern and trendy.

In summary, stainless steel is an excellent choice for jewellery due to its durability, anti-tarnish properties, hypoallergenic nature, water-resistance, and versatility.

I used the wrong address when placing an order, how do I change it?

If you need to change your shipping address, please contact us as soon as possible, and within 30 minutes of placing your order. This will give us enough time to make the necessary adjustments on our system and ensure that your order is shipped to the correct address.

To change your shipping address, you can reach us through our customer service channels, such as email - info@19links.com, and we will assist you with the process.

How can I reach customer service?

Email: You can send an email to info@19links.co.uk and our customer service team will respond to your inquiry as soon as possible.
Social Media: You can reach out to us through our social media channels, such as Facebook, Twitter, and Instagram, where we are active under the handle @19LINKS. Our social media team will be quick to respond to any questions you may have.

We are dedicated to providing our customers with the best possible experience and are always here to help. If you have any questions or concerns, please don't hesitate to reach out to us.

Please get in contact with any questions you have via email: info@19links.co.uk